Our personal data protection policy allows us to establish a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent manner.
Thanks to this policy, we will be able to take your requirements into account and meet your expectations.
In order to respect your trust, ECOMHESS, we guarantee in an essential way the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your data").
For perfect transparency towards you, in order to guarantee you secure use of our website www.boutique-kpop.fr in all its available versions and related applications (hereinafter the "KPOP Boutique Site"), we provide the how we process your data, so that our services are always in line with respect for your rights. In this way, we ensure the security as well as the confidentiality and the non-alteration of your privacy and your data, across all of our platforms.
Our policy and ourselves guarantee that all the necessary precautions for the protection of all your data and against the disclosure, loss or alteration of these are taken. This is why we provide you with all the elements allowing you to easily understand our way of processing your data. These data will only be kept for the time necessary for the management and processing determined. You will of course be able to access and modify your data at any time, since they will be available on your personal spaces on the KPOP Boutique site.
For these purposes, we endeavor to take all necessary measures in order to comply with applicable data protection law.
Thus, here undersigned ECOMHESS undertakes by this policy of protection of your personal data to respect the essential principles of the general European regulation and French law in the field of protection of personal data, by providing you with information concerning the existence and the methods of the data processing applied here (paragraph 3), the rights which you have with regard to your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also made available, as well as the retention time of the data collected (paragraph 5) and the security measures (paragraph 9).
1. WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly linked to you and concerns you as a customer of ECOMHESS, if you have placed an order on the KPOP Boutique site, customer of ECOMHESS if you have created a customer account but you have not ordered products or services, or you have browsed as a visitor on the KPOP Boutique site without having created a customer account or having placed an order.
2. WHO ARE WE?
ECOMHESS is a SASU, whose head office is located at 128 Rue La Boétie, 75008 Paris.
ECOMHESS publishes the KPOP Boutique Site and implements, as such, various processing of your Data as data controller.
3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the Boutique KPOP site using cookies, if you create a customer account on the Boutique KPOP site, if you place an order for one of our products or services or accept to be a member. our newsletters (SMS, emails).
Your personal data is used to make your navigation on the KPOP Boutique site more fluid, as well as to offer you a more personalized experience. We can thus process your orders as well as possible, make payment available in installments, avoid fraud, make the necessary refunds, and manage your customer reviews.
3.2. Your navigation on the KPOP Boutique Site
In order to allow you to browse the KPOP Boutique site, we process your data with the legal basis for this, your consent.
3.3. The processing of your orders
In order to be able to take care of your orders and process them, we use your data.
The use we make of it is used to manage mediation, customer relations (and that through social networks), our after-sales service and distance selling, our actions relating to the management of marketing and commercial prospecting. for the KPOP Boutique site, as well as for the management, delivery and transport of orders.
The performance of the contract between the two parties (you and us) is the legal basis for the processing of this data.
The legal obligation of ECOMHESS is the legal basis of the processing, with regard to the management of the recall of the products. Your consent or our legitimate interest are, depending on the case, the legal basis for processing for marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.
3.4. Payment in installments
For orders concerned by payment in installments and for certain customers, your data is processed in order to be able to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for the processing of your bank details.
3.5. Customers' opinion
To be able to share your opinions with our customers and visitors as well as allow you to leave your opinion on the KPOP Boutique site, we use your data on the legal basis of your consent or legitimate interest.
3.6. Collection of payments and fight against fraud
In order to allow the collection of payments and the fight against fraud, we use your data.
Thanks to this, we can also guarantee payment security.
The application of this contract between the two parties as well as the legitimate interest of ECOMHESS, as data controller, are the legal bases for this processing.
3.7. ECOMHESS advertising management operations
ECOMHESS advertising management operations are managed using your data.
This will make it possible to increase our customer and prospect data, to manage the maintenance and technical activities of prospects, the commercial statistics and the studies of advertising campaigns, the updating of the prospecting files of the organization in charge of management of objections to canvassing by telephone, solicitations, the setting up of our contests and lotteries or any other operation for promotional purposes except online gambling and gambling.
The legal bases of the mentions mentioned above are the consent of the user or the legitimate interest of ECOMHESS
4. WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal services of Boutique KPOP
They are not sent to third parties, except in the situations specified below:
In order to be able to process your orders, your personal data may be transmitted to several service providers whose specializations are banking transactions, customer relations, after-sales service, delivery, IT development, site management or the supply of warranties or insurance.
For the implementation of payment in x installments, your data may be shared with service providers such as payment and transaction centers (banks, etc.), or even call centers for the management of business processes or customer experience. customers, or, for customer reviews, to a manager for collecting and processing customer reviews.
The advertising network of Boutique KPOP is managed, thanks to your data, to customers of the network and advertisers.
5. DATA RETENTION
The data collected by Boutique KPOP is kept only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.
We retain certain data collected by
KPOP Store :
In current archives for prospects, for 3 years from the last contact of the customer (they can therefore be consulted by the services of ECOMHESS). We do not carry out any intermediate archiving of this data (for data representing an administrative interest for certain services, such as for litigation, the retention periods are set by the applicable limitation rules).
Regarding our orders, your data will be archived in the current archives for 5 years from the end of the use of the customer's orders, and in the intermediate archives for 5 years from the end of the conservation in current archives. The same is true for customers.
Regarding bank data, they are archived in the current archives for the entire validity period of the bank card (plus one day). There is no intermediate archiving carried out for banking data.
Cookies and their use and timing are detailed in paragraph 7 of our policy.
6. EXERCISE OF YOUR RIGHTS
6.1. You are entitled to request access, modification and rectification of your Data.
6.2. You have the right to request the limitation of the processing of your Data.
Important clarification: for this you must challenge the accuracy of your personal data for the time required to allow us to verify the compliance of the latter. Or, in the event that you believe that the use we make of your personal data is unlawful and that you request a limitation of their use and not a deletion. We no longer need to use your data for the purposes mentioned in paragraph 3 but your data is still useful for the establishment, exercise or defense of your legal rights, in the event where you decide to exercise your right of opposition during the time required for the verification to determine whether the legitimate reasons that we pursue prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, ECOMHESS will still be able to keep them in an intermediate archive format for the time necessary to meet its legal, accounting and tax obligations.
6.4. You are entitled to claim the exercise of your right of opposition to the processing used for the purposes of commercial prospecting.
In the event of prospecting by e-mail, you are entitled to request the modification or unsubscription of the newsletters by clicking on the hypertext link "unsubscribe" available in all the newsletters, or by navigating directly to the contact page of the KPOP Shop website.
In the event of prospecting by SMS, it is possible to unsubscribe by sending the word "STOP SMS" by SMS to 36007, or by browsing the contact page of the KPOP Boutique site.
6.5. You have the right to transmit post-mortem prerogatives concerning the storage, erasure and communication of your personal data.
In the absence of this type of prerogative, your successors and heirs have the possibility of communicating with ECOMHESS to be able to have access to the uses of this data and to allow "organization and settlement of the estate of the deceased" and/or to close the account on the site and/or request the non-continuation of the processing of personal data.
You can also request that your data not be communicated to a third party in the event of your death.
6.6. You are entitled to claim your right to portability.
6.7. You have the right to revoke your consent to carry out processing based on this legal basis.
Important clarification: If you decide to withdraw your consent, this will not affect the legality of the uses made before your withdrawal of consent.
6.8. You are entitled, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
In order to exercise your rights, please send your complaint (accompanied by your e-mail address, surname, first name, copy of your identity document and postal address) to the ECOMHESS data protection delegation by e-mail at email@example.com and/or by post to ECOMHESS, 128 Rue La Boétie, 75008 Paris.
Within a maximum of one (1) month after the date of receipt of the complaint, we will send you a response.
7.1. What is a cookie ?
When you browse a website such as the KPOP Boutique site, it can then, depending on your choice, insert a text file on your receiver (computer, telephone or tablet), through your browser.
This text file is called COOKIE. This cookie then allows the website like Boutique KPOP , during the prescribed time of validity or registration of the cookie, to identify your receiver used when you make another visit.
Only the issuer of a cookie is likely to read or modify the information contained in this cookie.
7.2. What are cookies used for on www.boutique-kpop.fr?
Different types of cookies can be classified by category. Some of them are issued directly by ECOMHESS and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by Boutique KPOP and its service providers
There are several categories of cookies that can be found on your issuer when you browse our website:
184.108.40.206. “Essential” Cookies
In order to have access to our site, "essential" cookies are necessary, they are used for example to be able to carry out the order.
If they weren't present, you could experience problems browsing the site and be unable to place an order.
“Essential” cookies also allow Boutique KPOP to monitor its activity.
They can be inserted on your transmitter by Boutique KPOP or by its service providers.
220.127.116.11. “Analytical and Personalization” Cookies
"Analytical and personalization" cookies are not mandatory, they will allow us to facilitate your research, optimize your experience with us, thanks to them we will be able to better target your expectations and adapt our offers. and maximize the organization of our site.
18.104.22.168. “Advertising” cookies
Advertising cookies are displayed in the areas reserved for advertising on our site. The interest for you is that your navigation time is better and optimized thanks to the presentation of offers and advertisements relevant to you.
To do this, “advertising” cookies will target your expectations in real time and offer you advertising content adapted to your desires and centers of interest at the time, through your recent browsing history on other sites.
This avoids presenting you with advertising content that is of no interest to you. At the same time, ECOMHESS prefers to see its offers and advertisements offered to users who will be interested in them.
The advertising content offered may contain cookies issued by Boutique KPOP or its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser.
7.2.2. Cookies issued by third-party companies
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include computer applications from a third party, in order to offer you the possibility of sharing content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons that come from social networks.
These social networks can then identify you through these buttons even if you did not use them when browsing the site. It is possible for them to do this if during your last visit to the site you were also connected or active on your transmitter to your social network. We have no control over the uses they employ, nor the data they have.
To learn more about the use of your data and advertising content, you can visit your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
Google +: https://policies.google.com/terms?hl=fr
Regarding our advertising management, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser behind the advertising presented, third-party advertising providers, etc.).
They can therefore with these cookies and during the prescribed period of validity of these, offer advertisements in the places made available for third-party advertisements, identify the number of content they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this they will be able to claim the sums which are due to them and establish their statistics. They may also know that your sender is the one who previously visited another site containing one of their advertisements, and therefore target you and personalize their content if necessary.
7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains many options available to you and which you can adjust according to your preferences. Through this, you can then accept or not cookies on your issuer.
However, if you choose to accept the registration of these cookies on your transmitter, then, during your visits to sites or content with cookies present, these will be automatically registered on your transmitter.
However, it is important to point out that the choices you make during this setting may modify or alter your browsing on the Internet or on certain sites or services that require the use of these cookies (such as to place an order on our site by example).
In the event that you prefer to refuse these cookies on your issuer or delete those already registered, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would come from the inability for our services to register or have access to the cookies used for their operation.
7.3.1. How to choose your options according to your browser?
You have different options and possible choices available depending on your browser. In order to have more, you can consult the help menu of this one.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
8. TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data in third countries, such as with third countries where the European Commission has not carried out an assessment on the level of compliance.
In this case, we do what is necessary to ensure that this sharing of data is done in accordance with the adjoining regulations and that protection of your privacy and your fundamental rights is guaranteed (for example with the use of contractual clauses of the European Commission).
The data protection delegation can, if you request it, give you more information about the transfer of data.
9. SECURITY MEASURES
Thanks to the technical and organizational measures that we take, we can guarantee a level of security in line with the risks for the rights and freedoms of natural persons with regard to the points mentioned in point 2. For this, we take into account the origin, the scope, the context, the costs and the state of knowledge, the purposes of the processing, but also the risks identified.
In addition, we are current with the PCI DSS payment card industry security standard, which reflects our commitment to security.
10. PROFILING AND AUTOMATED DECISION
Through the automated processing we use (profiling for example), you are subject to legal effects that affect you.
All of this is essential to the conclusion or performance of the contract that binds you to us.
This is how we can offer and perform customer identification automation and “4x payment”. The foundations of this operation are attached to the analysis of different variables concerning the type of products, the services ordered, or the customer profile.
If the risk is assessed with these statistics as being too great (fraud/unpaid), then this method of payment will not be offered.
However, if you wish, you can obtain human intervention although the decisions are automated, so you can give your opinion and/or oppose the automatic decision.
11. POLICY UPDATE AND REVISION
Our personal data policy will be updated whenever necessary in order to always be in accordance with the regulations applicable to the protection of your data (every three (3) years at least).
August 25, 2020.