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    Terms of Use

    Our personal data protection policy establishes a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent manner.

    Thanks to this policy, we will be able to take your requirements into account and comply with your expectations.

    In order to respect your trust, ECOMHESS guarantees primarily the respect of your personal data, as well as the confidentiality of our clients (hereinafter "Your data").

    For complete transparency towards you, to guarantee you a secure use of our website www.boutique-kpop.fr in all its available versions and related applications (hereinafter the "Boutique KPOP Site"), we provide the way we process your data, so that our services are always in accordance with respecting your rights. In this way, we ensure the security as well as the confidentiality and non-alteration of your privacy and data, across all our platforms.

    Our policy and we ourselves guarantee that all necessary precautions to protect all your data against disclosure, loss, or alteration are taken. That is why we provide you with all the elements allowing you to easily understand how we process your data. This data will only be retained for the time necessary for the determined management and processing. You will of course be able, at any time, to access and modify your data, as it will be available in your personal spaces on the Boutique KPOP site.

    To this end, we strive to take all necessary measures to comply with the applicable data protection law.

    Thus, the undersigned ECOMHESS commits through this personal data protection policy to respect the essential principles of the European General Regulation and French law regarding personal data protection, by providing you with information concerning the existence and methods of data processing applied here (paragraph 3), the rights you have regarding your data, as well as applying these rights ourselves (paragraphs 6 and 10). Any information related to possible transfers to a third country or recipients is also made available, as well as the retention period of the collected data (paragraph 5) and security measures (paragraph 9).


    1. WHO ARE YOU?

    When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly related to you and concerns you as a customer of ECOMHESS, if you have placed an order on the Boutique KPOP website, a customer of ECOMHESS if you have created a customer account but have not ordered products or services, or if you have browsed as a visitor on the Boutique KPOP site without having created a customer account or placed an order.


    2. WHO ARE WE?


    ECOMHESS is a SASU, whose registered office is located at 128 Rue La Boétie, 75008 Paris.

    ECOMHESS operates the Boutique KPOP Site and, as such, implements various processing of your Data as the data controller.


    3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?


    3.1. When do we collect your personal data?

    Your personal data may be collected if you visit the Boutique KPOP site using cookies, if you create a customer account on the Boutique KPOP site, if you place an order for one of our products or services, or if you agree to be a member of our newsletters (SMS, emails).


    Your personal data helps us to smooth your navigation on the Boutique KPOP site, as well as to offer you a more personalized experience. We can thus better process your orders, provide payment in installments, prevent fraud, carry out necessary refunds, and manage your customer reviews.


    3.2. Your navigation on the Boutique KPOP Site
    To allow you to navigate the Boutique KPOP site, we process your data based on your consent as the legal basis for this.


    3.3. Processing your orders

    To be able to take care of your orders and process them, we use your data.

    The use we make of it serves to manage mediation, customer relations (including through social networks), our after-sales and remote sales service, our actions related to marketing and commercial prospecting management for the Boutique KPOP site, as well as for the management, delivery, and transportation of orders.
    The execution of the contract between the two parties (you and us) is the legal basis for processing this data.

    The legal obligation of ECOMHESS is the legal basis for processing regarding product recall management. Your consent or our legitimate interest are, depending on the case, the legal basis for processing marketing and commercial prospecting actions. Your consent is the basis for implementing "flash" payment.


    3.4. Payment in installments

    For orders concerned by payment in installments and for certain customers, your data is processed in order to offer you this type of payment. The execution of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for processing your banking data.


    3.5. Customer reviews

    To be able to share your reviews with our customers and visitors as well as allow you to leave your review on the Boutique KPOP site, we use your data based on your consent or legitimate interest.


    3.6. Payment recovery and fraud prevention

    To allow payment recovery and fight against fraud, we use your data.

    Thanks to this, we can also guarantee payment security.

    The application of this contract between the two parties as well as the legitimate interest of ECOMHESS, as data controller, are the legal bases for this processing.


    3.7. Management operations of the advertising management of ECOMHESS

    The advertising operations of ECOMHESS are managed through the use of your data.

    This will allow us to increase our data on clients and prospects, manage maintenance and technical activities for prospects, commercial statistics and advertising campaign studies, update prospecting files of the organization in charge of managing telephone solicitation oppositions, solicitations, the setup of our contests and lotteries or any other promotional operation except online gambling and games of chance.

    The legal bases for the above-mentioned references are the user's consent or the legitimate interest of ECOMHESS


    4. WHERE DO YOUR DATA GO?

    Your data is transmitted to several internal services of Boutique KPOP
    They are not sent to third parties, except in the situations specified below:

    To process your orders, your personal data may be transmitted to several providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, site management, or the provision of guarantees or insurance.

    For the setup of payment in installments, your data may be shared with providers such as payment and transaction centers (banks…), call centers for managing business processes or customer experience, or, for customer reviews, with a manager for collecting and processing customer reviews.
    The advertising management of Boutique KPOP is managed, thanks to your data, by clients of the management and advertisers.


    5. DATA RETENTION

    The data collected by Boutique KPOP is kept only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.

    We keep certain data collected by
    Boutique KPOP :

    In current archives for prospects, for 3 years from the last contact with the client (they are therefore accessible by ECOMHESS services). We do not perform intermediate archiving of this data (for data representing an administrative interest for certain services, such as litigation, retention periods are set by applicable prescription rules).

    Regarding our orders, your data will be archived in current archives for 5 years from the end of the customer's use of the orders, and in intermediate archives for 5 years from the end of the retention in current archives. The same applies to customers.

    Regarding bank data, they are archived in current archives for the entire validity period of the bank card (plus one day). There is no intermediate archiving performed for bank data.

    Cookies, their use, and duration are detailed in paragraph 7 of our policy.


    6. EXERCISE OF YOUR RIGHTS


    6.1. You have the right to request access to, modification, and correction of your Data.


    6.2. You have the right to request the limitation of the processing of your Data.

    Important clarification: for this, you must contest the accuracy of your personal data for the required time allowing us to verify their compliance. Or, in the case where you consider that the use we make of your personal data is unlawful and you request a limitation of their use rather than deletion. We no longer need to use your data for the purposes mentioned in paragraph 3 but your data are still useful for the establishment, exercise, or defense of your rights in court, in the event you decide to exercise your right to object during the required time for verification to determine if the legitimate reasons we pursue prevail over yours.


    6.3. You have the right to request the deletion of your Data.

    If you request the deletion of your personal data, ECOMHESS will still be able to keep them in an intermediate archive format for the time necessary to fulfill its legal, accounting, and tax obligations.


    6.4. You have the right to request the exercise of your right to object to processing carried out for commercial prospecting purposes.

    In case of email marketing, you have the right to request modification or unsubscription from newsletters by clicking on the "unsubscribe me" hyperlink available in all newsletters, or by navigating directly to the contact page of the Boutique KPOP website.

    In case of SMS marketing, it is possible to unsubscribe by sending the message "STOP SMS" to 36007, or by navigating to the contact page of the Boutique KPOP website.



    6.5. You have the right to transfer post-mortem prerogatives regarding the preservation, deletion, and communication of your personal data.

    In the absence of this type of prerogative, your successors and heirs have the possibility to communicate with ECOMHESS to access the uses of this data and allow for the "organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the cessation of personal data processing.

    You can also request that your data not be disclosed to a third party in the event of death.


    6.6. You have the right to claim your right to data portability.


    6.7. You have the right to withdraw your consent regarding the processing based on this legal basis.

    Important note: If you decide to withdraw your consent, this will not affect the lawfulness of the uses carried out before your withdrawal of consent.

    6.8. You have the right, whenever you wish, to file a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).

    To exercise your rights, please send your complaint (accompanied by your email, first and last name, a copy of your identity document, and postal address) to the data protection delegation of ECOMHESS by email at contact@boutique-kpop.fr and/or by postal mail to ECOMHESS, 128 Rue La Boétie, 75008 Paris.

    Within a maximum period of one (1) month after the date of receipt of the complaint, we will send you a response.


    7. COOKIES


    7.1. What is a cookie?

    When you browse a website like the Boutique KPOP site, it can then, depending on your choice, insert a text file on your device (computer, phone, or tablet) through your browser.

    This text file is called a COOKIE. This cookie then allows the website like Boutique KPOP, during the prescribed validity or recording period of the cookie, to identify your device used when you make another visit.
    Only the issuer of a cookie can read or modify the information contained in that cookie.


    7.2. What are cookies used for on www.boutique-kpop.fr?

    Different types of cookies can be classified by category. Some are issued directly by ECOMHESS and its service providers, but some sometimes come from third-party companies.


    7.2.1. Cookies issued by Boutique KPOP and its service providers

    There are several categories of cookies that may be found on your device when you browse our website:


    7.2.1.1. "Essential" Cookies

    To access our site, "essential" cookies are necessary; for example, they allow you to place an order.
    If they were not present, you might encounter navigation problems on the site and be unable to place an order.

    "Essential" cookies also allow Boutique KPOP to track its activity.
    They may be inserted on your device by Boutique KPOP or by its providers.


    7.2.1.2. "Analytical and Personalization" Cookies

    "Analytical and personalization" cookies are not mandatory; they will allow us to facilitate your searches, optimize your experience with us, enable better targeting of your expectations, as well as adapt our offers and maximize the organization of our site.


    7.2.1.3. "Advertising" Cookies

    Advertising cookies appear in the advertising spaces reserved on our site. The benefit for you is that your browsing time is better and optimized thanks to the presentation of offers and advertisements relevant to you.

    For this, "advertising" cookies will target your expectations in real time and offer you advertising content adapted to your current desires and interests, through your recent browsing history on other sites.
    This helps avoid showing you advertising content that is not relevant to you. At the same time, ECOMHESS prefers to show its offers and advertisements to users who will be interested in them.

    The advertising content offered may contain cookies issued by Boutique KPOP or by its providers, or by third parties through associating a cookie with the advertising content of an advertiser.


    7.2.2. Cookies issued by third-party companies

    Third parties using cookies on our site use their own privacy policy for this. These cookies are not necessary for the use of our site.


    7.2.3. Cookies issued by third-party applications integrated into our site

    During your browsing on our site, we may include third-party software applications to offer you the possibility to share content and/or your opinion from our site with others, for example when you click on the "share" or "like" buttons that come from social networks.

    These social networks can then identify you through these buttons even if you have not used them during your browsing on the site. They can do this if during your last visit to the site you were simultaneously logged in or active on your device to your social network. We have no control over the uses they employ, nor over the data they have.

    To learn more about the use of your data and advertising content, you can visit your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each of the social networks you are registered on.






    Privacy policy of the aforementioned social networks, click on the social network of your choice:

    Facebook : https://fr-fr.facebook.com/privacy/explanation
    Twitter : https://twitter.com/fr/tos
    Google + : https://policies.google.com/terms?hl=fr


    Regarding our advertising management, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser originating the presented ad, third-party providers of the advertiser…).
    They can therefore, with these cookies and during their prescribed validity period, offer advertisements in spaces provided for third-party ads, count the number of contents they offer in our spaces, know the audience of these ads and the number of clicks; thanks to this they can claim the amounts owed to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their ads, and thus target you and personalize their content if applicable.


    7.3. Options offered by your browsing software (Internet Explorer, Firefox, Google Chrome, etc.).

    Your browsing software contains many options that you have and can adjust according to your preferences. Through this, you can then accept or refuse cookies on your device.

    However, if you choose to accept the storage of these cookies on your device, then during your visits to sites or content with cookies present, they will be automatically stored on your device.

    Depending on your preferences, you can choose to activate a reminder asking you whether you accept or refuse cookies before their potential storage, or refuse this cookie storage on your device each time.

    However, it is important to emphasize that the choices you make during this setting may modify or impair your browsing on the Internet or on certain sites or services that require the use of these cookies (such as placing an order on our site, for example).

    If you prefer to refuse these cookies on your device or delete those already stored, we disclaim all responsibility for any consequences resulting from the alteration of the functioning of our services, which would come from the inability of our services to record or access the cookies used for their operation.


    7.3.1. How to choose your options according to your browser?

    You have different options and choices available depending on your browser. For more information, you can consult its help menu.

    Internet Explorer™ : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

    Safari™ : https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR


    Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647


    Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies


    Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html


    8. TRANSFERS OUTSIDE THE EUROPEAN UNION

    Most of the time, your data is stored within the European Union.

    However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, including those where the European Commission has not conducted an adequacy assessment.

    In this case, we ensure that this data sharing is done in compliance with the relevant regulations and that your privacy and fundamental rights are protected (for example, by using European Commission contractual clauses).
    The data protection delegate can, upon your request, provide you with more information about data transfers.

    9. SECURITY MEASURES

    Thanks to the technical and organizational measures we take, we can guarantee a level of security appropriate to the risks for the rights and freedoms of natural persons regarding the points mentioned in section 2. For this, we consider the origin, scope, context, costs, and state of knowledge, the purposes of the processing, as well as the identified risks.

    Furthermore, we comply with the Payment Card Industry Data Security Standard (PCI DSS), which reflects our commitment to security.


    10. PROFILING AND AUTOMATED DECISION-MAKING

    Due to the automated processing we use (profiling, for example), you are subject to legal effects that affect you.
    All this is essential to the conclusion or execution of the contract that binds you to us.
    This is how we can offer and carry out automated customer identification and "payment in 4 installments." The basis of this operation relates to the analysis of various variables concerning the type of products, the services ordered, or the customer profile.

    If the risk is assessed with these statistics as too high (fraud/non-payment), then this payment method will not be offered.

    However, if you wish, you can request human intervention even though decisions are automated, allowing you to give your opinion and/or object to the automatic decision.

    11. POLICY UPDATE AND REVIEW

    Our personal data policy will be updated whenever necessary to always comply with the applicable data protection regulations (at least every three (3) years).

    August 25, 2020.