FAQs

We take 1 to 3 days to process your order then 2-3 weeks to deliver the package to your home.

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our offices are located in France . Our international warehouse is located in China.

Do you provide product tracking/tracking information?

Yes, a few days after your order, you will receive an email with the follow-ups. It may take a while.

Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. It is therefore normal that one product may arrive before another.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@boutique-kpop.fr and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Toulouse , France.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help in tracking your package or would like to inquire about it, please contact us using the contact form ( click here )

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 14 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy.